At Naturally Balanced, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or make a purchase from us. By accessing our website or purchasing our products, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information that you provide to us when you interact with our website, make a purchase, or sign up for our newsletter. This information may include your name, email address, shipping address, billing address, phone number, and payment information.

2. How We Use Your Information

We use the information we collect to process your orders, communicate with you about your orders, send you marketing communications (if you have opted in), improve our products and services, and prevent fraud.

3. Sharing Your Information

We may share your personal information with third-party service providers that assist us with shipping, payment processing, marketing, and other functions necessary to operate our business. We may also share your information when required by law or to protect our rights or the rights of others.

4. Cookies

Our website uses cookies to enhance your browsing experience and provide personalized content. You can adjust your browser settings to refuse cookies, but please note that this may affect the functionality of our website.

5. Security

We take the security of your personal information seriously and have implemented measures to protect it from unauthorized access, disclosure, alteration, or destruction.

6. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.

7. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page.

8. Refund Policy

If you are satisfied with your purchase or received a damaged item simply return your items

within 28 days of your order date. Your returns process must be initiated within 28 days of

your order date to be eligible for a refund.

Only new unused and in its original unopened packaging will be accepted. Items that have

been opened, damaged, or lost from personal usage or have been tampered and filled with

other substances will not be refunded.

Certain items are not eligible for return and are final sale.

 Free Samples

 Gifts with purchase items

Please allow up to 10 business days for your refund to reflect on your account statement

once processed. We strongly recommend that you use registered post or recorded delivery if

you need to return goods. Please provide receipt for cost of postage to us via email

info@naturallybalanced.ie

9. Contact Us

If you have any questions or concerns about our Privacy Policy or our handling of your personal information, please contact us at info@naturallybalanced.ie

By using our website and purchasing our products, you consent to the terms of this Privacy Policy.