1. Who We Are

Naturally Balanced Wellbeing Ltd
Kinsale, Co. Cork, Ireland
📧 info@naturallybalanced.ie
We are the data controller responsible for your personal information collected through this website.

2. Information We Collect

We collect personal data that you provide directly to us and data collected automatically when you use our website.

Information You Provide:

• Name
• Billing and shipping address
• Email address
• Phone number
• Payment details (processed securely through Shopify & Stripe — we do not store full card details)
• Account login information (if you create an account)
• Information provided when subscribing to our newsletter or contacting us through our website

Information Collected Automatically:

• IP address
• Browser type and version
• Device information
• Pages viewed and time spent on the site
• Cookies and analytics data (see Section 7)

3. How We Use Your Information

We use your personal data to:

• Process and deliver your orders
• Communicate order updates, shipping details, or customer support information
• Send newsletters and marketing updates (only if you’ve opted in)
• Improve our website, products, and services
• Comply with legal and regulatory obligations

We will never sell, rent, or trade your personal information to third parties.

4. Lawful Basis for Processing

We process your data under the following lawful bases:

• Contractual necessity: to fulfil your purchase or service request
• Legal obligation: to meet tax and accounting requirements
• Consent: for marketing or newsletter subscriptions
• Legitimate interests: to improve customer experience and protect our business

5. Sharing Your Information

We only share your personal data with trusted third parties necessary to operate our business, including:

• Shopify – e-commerce hosting platform
• Stripe / PayPal – payment processors
• An Post / Couriers – for delivery of your orders
• Email marketing providers – for newsletters (Mailchimp or Klaviyo)

All third parties are GDPR-compliant and only process your data according to our instructions.

6. Data Retention

We retain your personal data only for as long as necessary to:

• Complete your purchase and comply with accounting obligations
• Provide customer service and support
• Meet legal, tax, or audit requirements

Typically, we retain order-related information for 6 years (as required by Irish tax law).
Marketing preferences can be updated or withdrawn at any time.

7. Cookies & Tracking Technologies

Our website uses cookies to enhance your experience.
Cookies help us:

• Remember your preferences
• Analyse traffic and improve site performance
• Personalise content and ads

You can manage or disable cookies through your browser settings.
For more details, see our Cookie Policy (available on our website).

8. Your Rights Under GDPR

As an EU resident, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (“right to be forgotten”)
• Withdraw consent at any time (for marketing or communications)
• Object to processing based on legitimate interests
• Request data portability to another provider

To exercise your rights, please email us at info@naturallybalanced.ie.
We aim to respond to all requests within 30 days.

9. Email Marketing

If you subscribe to our mailing list, we may send you newsletters, product updates, and exclusive offers.
You can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of any email or by contacting us directly.

We use Mailchimp (or another GDPR-compliant provider) to manage email communications securely.

10. Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.
Your payment data is securely processed by Shopify and Stripe using SSL encryption.

11. Links to Other Websites

Our website may contain links to external websites.
We are not responsible for the privacy practices or content of those third-party sites.
We recommend reading their privacy policies before submitting personal data.

12. Children’s Privacy

Our website is not intended for children under the age of 16.
We do not knowingly collect personal information from minors.
If you believe a child has provided us with personal data, please contact us and we will delete it immediately.

13. Updates to This Policy

We may update this Privacy Policy occasionally to reflect operational, legal, or regulatory changes.
The most recent version will always be available on this page.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:
📧 info@naturallybalanced.ie
📍 Naturally Balanced Wellbeing Ltd, Kinsale, Co. Cork, Ireland

Summary

At Naturally Balanced, we respect your privacy and handle your data with transparency and care.
We only collect what’s necessary, keep it secure, and never share it unnecessarily — because trust and balance are at the heart of everything we do.